Corporate Social Responsibility

Operations

Quality management

 

Quality product

We fulfill our Mission to enable our customers to make the world healthier, cleaner and safer by continuously improving the quality of our products and services and by ensuring global regulatory compliance.

  • Quality for our customers means they can rely on our products and services to consistently meet their specifications and requirements.
  • Quality for regulatory authorities means that we operate at the highest ethical standards and meet or exceed all applicable regulatory requirements.
  • Quality for our colleagues means we take personal ownership to ensure our work meets customer requirements and is error-free from design through use.
  • Quality for our company means we drive a continuous improvement culture that is enabled by Practical Process Improvement (PPI) and our company’s Quality system.

Quality management certifications

Given the diversity of manufacturing at Thermo Fisher our sites hold different certifications. Over 93% of our sites hold either cGMP, ISO 9001, or ISO 13485 certifications. Some sites, where applicable, additionally hold ISO 17025 and ISO 14001 certifications. All sites maintain appropriate certifications and registrations required by the regulators of the markets in which we sell our products.

 

Competency and training

We have an operational discipline through our Practical Process Improvement (PPI) Business System - since this is the first time it is mentioned in the comprehensive part of the report Business System. It enables us to drive profitable growth by continuously improving quality, productivity and our customers’ experience. We empower every colleague to solve problems, large and small, for the organization, creating a culture of continuous improvement.

93%

of sites adhere to cGMP &/or are certified to ISO 9001, ISO 13485 standards

We also provide ongoing education and training programs on quality for our employees. Mandatory job-specific training is required at local sites to ensure high-quality performance, e.g. Policies, SOPs and work instructions are managed through a selection of e-training platforms. We are required to effectively demonstrate our training programs at audit in order to hold an ISO certification and to ensure compliance with regulators in our markets.

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