Service Level Agreements for Phadia Laboratory Systems
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Invest in peace of mind with a service level agreement for Phadia™ Laboratory Systems.
Quality service that ensures minimum downtime, priority response time, and known costs—all tailored to the individual equipment needs in your lab. A Phadia Laboratory System agreement guarantees the responsive, personal attention you expect from a leading provider of allergy and autoimmunity diagnostic systems. Our national network of service engineers and technical support staff means we can prioritize your laboratory needs whenever and wherever they arise—and you can focus on your clients.
Flexible coverage
We understand that every customer has unique requirements for service. That is why we offer a variety of service agreement levels. You can choose the level of coverage that best suits your needs.
Reduce downtime with priority response
Customers with service contracts receive priority response times and planned preventive maintenance, reducing potential downtime.
Reduce budget uncertainty and unplanned service costs
No hidden costs mean peace of mind. Lock in a multiyear plan today to avoid unplanned service costs and annual price increases.
Service plan features
Uptime guarantee
Software updates
Applications support
Preventive maintenance
Training and education
Relocation assistance
On-site repairs
Parts and consumables
Quality assessment program (Quality Club)
Technical support
Diagnostics service (Phadia LabCommunity)
